Questions et réponses
Frequently Asked Questions (FAQs):
Q: What materials are used in the jewelry?
A: Our collection features high-quality stainless steel pieces, available with gold plating or a silver finish for enduring elegance.
Q: How do I care for my jewelry to ensure longevity?
A: Avoid harsh chemicals, and store it separately to prevent scratches.
Q: Can I return or exchange an item?
A: Yes, we accept returns and exchanges within 30 days of purchase, provided the items are in their original condition. Refund times may vary depending on the original payment method.
Q: Do you offer international shipping?
A: Absolutely! We ship in UK and in Europe so you can enjoy our jewelry wherever you are. Shipping times and costs vary by destination.
Q: How can I track my order?
A: Once your order is shipped, we'll send you a tracking number to keep an eye on your delivery's progress.
Q: Are the jewelry pieces hypoallergenic?
A: Yes, our stainless steel jewellery is hypoallergenic, making it suitable for sensitive skin.
Q: What payment methods do you accept?
A: We accept various payment methods including major credit cards, PayPal, and Shopify Payments.
Q: How should I measure my wrist for a bracelet?
A: You can measure your wrist with a flexible tape measure and add 1/2 inch to the measurement for comfort.
Q: Do you offer gift wrapping services?
A: We currently do not offer gift wrapping services. However, our products come in elegant packaging that ensures a beautiful presentation for your special occasions. If you have specific presentation requests, please let us know, and we'll do our best to accommodate them.
Q: How can I make changes to an order I've already placed?
A: To make changes to your order, please contact us within 24 hours of placing the order, as we strive to process orders quickly.
Q: Can I have my jewelry piece engraved?
A: We do offer engraving services for select jewellery items. Please reach out to us for more details and pricing.
Q: What type of engraving services do you offer?
A16: We offer personalized engraving with various product choices for bracelets, rings, and selected pendants. Please contact us or visit our engraving Collection for more details on how to add this special touch to your purchase.
Q: How do I request an engraving for my order?
A: To request an engraving, please use the "Order Special Instructions" message box in your cart. Here, you can specify whether you want a name, initial, or date engraved. If you have specific requirements or questions, don't hesitate to reach out to our customer service team before finalizing your order.
Q: Are engraved items eligible for return or exchange?
A: Due to the personalized nature of engraved items, they are not eligible for return or exchange. We encourage customers to double-check their engraving text and order details before purchasing.
Q: What is the process for exchanging an item?
A: If you'd like to exchange an item, please contact us within the specified timeframe stated in our policy. We'll provide you with the instructions and conditions for the exchange process, ensuring you receive your preferred item promptly.
